Few days before Raya, I received an email from Maybank Customer Service saying that my complaint has been directed to the related department. Emm, at least someone has read my writing on the incident. I've written the complaint through Maybank2u.com feedback form. To my surprise, on Deepavali Eve, I received a call from Maybank Bandar Baru Bangi Branch Manager apologising for the incident. He, first, assumed that we did not understand their policies but after I've explained what had happened on that day, he admitted that it is 'their' fault. He even mentioned that his staff was not helping us by giving incomplete information regarding the account. I did not care much of the technical part. What I care most was the apologising part. This manager was kind enough to understand us, has a good manner and apologised for our difficult situation.
My husband decided that we will continue the account. Me? Well, deep inside, I want to close it but since the husband had his final say, I'll follow. Hopefully no more chaos after this. Case closed.
p/s: Thinking of opening ASB for Nabilah early next year.. at other place.
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